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The reviews here are great and the picture was incredible when I went to stores to check out all of the TV's. That repair shop had it two times, before they gave it back and said, they couldn't fix it. Sometimes when we turn it on, there was sound, but no picture. Meanwhile it has been over two months, and it is still in the shop. 2007. For one year I loved this TV, but in the 13th month of it's life, it started acting up. I did a lot of research before picking out this TV. They now have it for the second time as well, with no fix.
All I can say is go to Youtube and search Samsung problems and Complaints.com and put in Samsung TV. So Samsung had another repair shop take it. I would rather pay more to deal with a company that stands behind their products. It went to the repair shop on Sept. Everything looked good, even great, so I bought it in Aug. We are now trying to get Samsung to replace it, but things are not going well.It looks as if there is no fix for this problem, as I have learned it is pretty common and Samsung knows it.
We called Samsung and they extended the warranty a month. 14th. And now after researching Samsung problems and customer service, it looks like we will learn a $2,000 lesson. They will never get another dime of my hard earned money.
It has been a year since my purchase and this TV has been great. I would buy it again.
There was no way to re-install the old version of the firmware. I called Samsung Customer Support.
I highly recommend it for a well-lit room. I have owned this TV for almost a year and have greatly enjoyed it.
I also have a Samsung BD-P1400 Blu-Ray player and routinely update the firmware on it.After updating the TV firmware, the display was completely messed up, showing a rainbow effect and large pixelated images. It's matte finish doesn't show reflections.
In fact, I've recommended it to several friends and relatives who have also purchased it.Today (Saturday), I updated the firmware, downloaded from Samsung site, to fix an issue with DVDs not showing at the right aspect ratio. The short story is that they told me that I would have to have a technician come to the house to fix the TV.
To add insult to injury, they told me that I had inflicted damage on my TV by installing the optional update from their web site and that I would have to call them back on Monday to find out whether they were going to cover the repair.So now my Samsung TV is a useless brick and it will be several days before I have the privilege to pay to fix it.
I followed the band wagon on this on cause pretty much everyone I know has this TV. Did not dissapoint.
A couple of months after delivery, it started turning off then on by itself (no timer or accidental knocks). Finally the panel died and had to be replaced. My issue is with the general quality of this Samsung set. I love the swivel stand which makes it handy for reconnecting cables or moving around the room. I bought this set almost a year ago. So now with warranty running out, I'm nervously wondering how long before the next issue creeps up. Then it was the inverter box. In the process, the power supply and main boards were replaced twice.
All these issues on a brand new Samsung less than 1 yr old. Though not a big inconvenience at first, I ended up calling Samsung Support. It's my first HD set so I was really impressed by the picture quality. Can I assume it's a new set now. This happened intermittently with increasing frequency until it was a few times within the same week. It was fortunate that I did because the trouble quickly escalated and the video started shutting off on its own. I bought this TV to replace my old Sony which lasted almost 20 yrs. 2 stars because I do like the picture quality and I'm HOPING this is not a common experience with Samsung.
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